Six steps, no surprises.
A plumbing visit goes from the first call to the final walk-through in six steps. Here is exactly what happens, in order, and what you need to do before and after.
Follow the visit.
Step 1 of 6
- 01
Call, text or send photos
Tell us what you see: a leak, a clog, no hot water. A real person answers, and photos help us plan before we arrive.
A real person answers - 02
Look, test and diagnose
We check pressure, test the fixtures and find the cause, not just the symptom, before we recommend anything.
Cause first - 03
A clear written price
You get the problem, the options, the parts and the price in writing, and you approve it before paid work starts.
Prices before work - 04
Fix it, cleanly
We protect floors and cabinets, make the repair with the right parts and keep the site tidy while we work.
Careful, clean work - 05
Test under pressure
We pressure test, run every fixture and check for leaks, so you see it working before we leave.
Proof it works - 06
Walk through and care tips
We show you what we did, where the shutoffs are and how to avoid a repeat, and we leave the area clean.
Signed off together
Your visit checklist.
- Note what you see: leaks, stains, smells, slow drains, and when they started
- Photograph the problem and where the shutoff valves are
- Clear a path to the sink, the water heater or the crawl space access
- Tell us about past repairs and the age of the water heater
- Have a decision maker available for the estimate
Six promises we keep.
Free, written estimates
The problem, the parts and the price on paper before paid work begins.
Upfront pricing
You approve the price first, so there are no surprise add-ons.
Fixed right the first time
We find the cause, not just the symptom, and test under pressure.
Clean, courteous crews
Shoe covers, drop cloths and a tidy site, every visit.
We explain everything
Plain English about what went wrong and your options.
Your home protected
Floors, cabinets and landscaping protected from start to finish.
Process questions
Are your estimates free?
Yes. Estimates are free and come in writing with the problem, the options, the parts and the price. Fill in the form on any page, or call or text 615-431-3789, and we will schedule a visit or review your photos.
Will you protect my floors and home during the work?
Yes. We use drop cloths and shoe covers, protect cabinets and floors, keep the work area tidy and clean up before we leave. We also walk you through what we did.
How do I get started?
Fill in the form on any page, call or text 615-431-3789, or send photos of the problem. We confirm the plan and schedule a visit, and most estimates are free.
Start with the easy part.
Call, text or fill in the form. We look, test and price before any paid work begins.